Here are some synonyms for "concessions," keeping in mind that the best word will depend on the specific context:
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Compromises: This emphasizes the idea of parties involved giving up something to reach an agreement.
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Allowances: This suggests permitting something or granting a privilege.
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Adjustments: This highlights modifications made to accommodate different needs or situations.
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Modifications: Similar to adjustments, but can also refer to changes in terms or conditions.
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Trade-offs: This focuses on the exchange of one thing for another.
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Grants: This implies bestowing something as a favor or right.
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Privileges: This refers to special advantages or benefits given to someone.
In the context of the recommendations for Bank X, words like "adjustments," "modifications," or "allowances" might be suitable if the bank is making changes to its policies or services to improve customer loyalty.
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