Fundamental Techniques in Handling People:
- Don't criticize, condemn, or complain
- Give honest and sincere appreciation
- Arouse in the other person an eager want
Six Ways to Make People Like You:
- Become genuinely interested in other people
- Smile
- Remember a person's name
- Be a good listener. Encourage others to talk about themselves
- Talk in terms of the other person's interests
How to Win People to Your Way of Thinking:
- Show respect for the other person's opinions.
- If you are wrong, admit it quickly and emphatically
- Begin in a friendly way.
- Let the other person do a great deal of the talking
- Try honestly to see things from the other person's point of view
Be a Leader: How to Change People Without Giving Offense
- Begin with praise and honest appreciation
- Talk about your own mistakes before criticizing the other person
- Ask questions instead of giving direct orders
- Let the other person save face
- Praise the slightest improvement and praise every improvement
- Use encouragement
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