Build Rapport with Storytelling: People connect with stories. Like Obama, weave narratives into your conversations to find common ground and build rapport.
Active Listening is Key: Truly listen to understand, not just to respond. This builds trust and allows you to tailor your communication to their needs.
Use Persuasion, Not Force: Phrases matter. Learn to frame your requests and ideas in a way that resonates with the other person.
Negotiate with Confidence: Combine strong listening with clear communication to find win-win solutions in negotiations.
Focus on Customer Experience: Whether it's a colleague or a real customer, think about their perspective. How can you use your people skills to create a positive experience for them?
Bonus Tip:
- Practice Makes Perfect: Refine your writing and communication skills. Strong written and verbal skills will boost your confidence in all your interactions.
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By Jerry Ramonyai
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